We Listen and Learn
Every client is unique. We will not make any assumptions on the basis that 'one size fits all'.
Only after listening to you tell us about your business, your operational needs and your risk exposures will we consider what the optimum structure for your insurance programme is.
Liaison
We want to continue to meet you regularly. It is important that we are aware of change in your business.
By being forewarned of acquisitions and development plans we can become part of your professional team. Working directly alongside lawyers, surveyors and project managers, we can achieve our key aim of minimising your involvement in insurance.
Insurer Selection
The criteria by which your carrier will be selected will be agreed between us. The primary considerations will include the following, but you agree the prioritisation:
- Financial security
- Dedicated property market resource
- Proactive loss control support
- Provision of broad policy cover
- Premium structure flexibility
- Delegation of risk rating matrix
- Claims outsourcing to loss adjusters
Insurer Financial Security
Willis monitors the financial security of insurance companies worldwide. We seek to ensure, as far as we are able, that our clients' risks are insured with secure and solvent carriers which will meet valid claims when they arise.
Whilst we do not guarantee the financial position of any insurance company, we do attach the highest priority to financial security issues.
Competitive Policy Terms
Willis' position in the insurance market means we have leverage with all insurance markets. We have a 'hard but fair' reputation in the insurance market as we obtain the optimum deal for clients, but ensure that any deal achieved is sustainable. Short-term relationships with Insurers serve little purpose for any party.
Longevity of our successful partnerships with clients and insurers is our aim.
Claims Co-ordination
Our approach to claims handling is founded on the principle that the fewer links in the chain the quicker the response. Rather than act as a 'post box' we set up and manage the processes to ensure their efficient delivery and focus our efforts on analysis and helping clients when they need it most - on large or disputed losses.
The majority of claims emanating from property investments are modest in quantum and complexity, and yet each one is important to the tenant and so to the property investor.
Experience teaches us that the outsourcing of claims management to Loss Adjusters provides the most streamlined flow of claims paperwork and monies, thereby maximising tenant satisfaction.
Risk Management
Typically, basic risk management input will be provided by the insurers in the form of site surveys and risk improvement recommendations. We will agree and monitor the insurer's survey programmes and, where necessary, challenge any inappropriate risk improvement requirements.
Willis will co-ordinate loss control and Health & Safety programmes and provide technical consultancy.
Contract and Lease Analysis
We have extensive expertise in this field developed from our client base and the experience our staff have gained with other major brokers. We anticipate that contracts and leasing queries will arise as a matter of course and as part of your general business dealings. Because of this we believe that the analysis and assessment of the various terms are an integral part of our service delivery.
Due Diligence
We are able to conduct risk and insurance due diligence exercises to supplement your own investigations. By identifying potential areas of exposure we can assist you plan for future contingencies. If we are involved at the earliest possible stage, we can advise you of the impact of the risk exposures when considering properties or developments with any of the following:
- composite panels and other construction challenges
- flood plain exposures
- land contamination
- tenants financial covenant
- restrictive covenants in the title deeds
- deficiencies in land registration
- onerous lease clauses
- your valuers and consultants professional indemnity insurance
Global Resources
Our strong global network of over 300 offices in 72 countries enables our clients to access our advice and expertise wherever they are. Through our Client Advocate Model, clients access our major global network of resources while always receiving a customised service from a dedicated local team.