The Client Advocacy concept is another factor that sets Willis apart in the world of risk management. We believe it’s the key to our success — and yours. Simply put, it’s how we deliver superior service.
How Willis Provides Client Advocacy
Willis begins each engagement by establishing a clear understanding of the needs and objectives of your business, The goal is simple: to know our client's situation, inside and out. We conduct research, ask questions, and apply our knowledge and global network of resources to arrive at a clear and comprehensive picture of your particular circumstances.
From there we develop an approach that is specifically tailored to serve your needs — using the right blend of talented people, superior knowledge, industry experience. and advanced technology.
The Willis Client Advocate
Leading the entire process is your Willis Client Advocate® — a senior Willis team member who manages all aspects of your account — including current and prospective risk, loss prevention and loss settlement, marketing, and administration.
All of our Client Advocates bring the experience and expertise required to manage your company’s risk, in a way that’s tailored to meet your particular needs. Your Client Advocate is responsible for:
- Learning how your operation functions, and understanding the specific nature of the risk your company faces in line with your financial objectives.
- Assembling a dedicated team of Willis Associates and resources who work together to develop appropriate strategies and solutions for assessing, mitigating, managing and eliminating your risks.
- Functioning as a vital link to Willis’ network of global experts.
- Acting as your dedicated advocate and trusted adviser.
What’s more, your Client Advocate works directly with you to:
- Protect your current assets and revenue streams
- Help guard against the consequences of unforeseen or intangible exposures that might jeopardize your future operations
- Fulfill your organization's financial and corporate objectives
In this way, the Willis Client Advocacy model leverages and unifies the complete range of Willis resources in order to maximize your business’s potential, and ensure its ongoing growth and success.